Refund policy
We do not offer refunds for any reason other than receiving a defective, damaged, or incorrect item. Please read the policy carefully before making a purchase.
Returns
We have a 14 day return window. You may request a return within 30 days of receiving your item only if the product is defective, damaged, or not as described.
To be eligible, the item must be in the same condition you received it—unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
To start a return, contact us at support@essenceofwoman.com. Returns must be sent to the following address:
Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue.
If confirmed, we will process a full refund to your original payment method.
Non‑Returnable Items
We do not accept returns or refunds for:
- Perishable goods
- Custom or personalized items
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
Exchanges
If you wish to exchange an item, the fastest method is to request a return for the defective item. Once approved, you may place a new order.
European Union 14‑Day Cooling‑Off Period
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days. Items must be unworn, unused, and in original packaging, with proof of purchase.
Refunds
Refunds are only issued for defective, damaged, or incorrect items.
Once we receive and inspect your return, we will notify you of approval. Approved refunds are processed within 10 business days.
If more than 15 business days have passed since approval, please contact us at support@essenceofwoman.com.
If you want, I can also format this in a more minimal, luxury‑brand tone or match your store’s style.